Terms & Conditions

1. Scope and acceptance. By continuing to use Bzz Stays, you agree to these Terms & Conditions, Privacy Policy, and Disclaimer. If you do not agree, please stop using the service. Click here to delete your account

2. Account and login. Bzz Stays uses WhatsApp OTP login. You are responsible for activity on your account and for keeping access to your mobile number secure.

3. Information we collect. We may collect personal information (for example name, email, phone, address, payment details) and non-personal information (for example IP, browser, device, and cookies) to operate and improve the service. This can include content you send in Messages chat where that content is not end-to-end encrypted (see clause 23), and, where stored for support or delivery logging, WhatsApp Business webhook payload data associated with your account.

4. How we use information. We use information to provide services, process transactions, improve product experience, communicate important updates, and comply with legal obligations.

5. Sharing and disclosure. We may share information with service providers, when required by law, for safety and fraud prevention, or during a business transfer.

6. Community and nearby discovery. Local Community features may use your selected area and approximate coordinates for nearby discovery. We do not intend to show exact map pins publicly in member discovery lists. Other signed-in members in the same discovery area may see a short “recently active” label on your community profile card when you have used the website within roughly the past thirty minutes.

7. User responsibility. You are responsible for what you post, share, or communicate. Do not use Bzz Stays for harassment, scams, or illegal activity.

8. Cookies and tracking. We use cookies and similar technologies for functionality, analytics, and experience improvements. Browser settings can manage cookie behavior.

9. Third-party services and links. Some features may involve third-party services. Bzz Stays is not responsible for third-party privacy practices or external websites.

10. Disclaimer and limitation. Bzz Stays provides the platform on an as-is basis. We are not responsible for interactions between users or losses arising from use of platform features, to the maximum extent permitted by law.

11. Data security. We apply reasonable safeguards, but no system is fully secure. You acknowledge inherent internet and technology risks. Where encryption at rest is enabled, Messages chat message bodies, in-app notification titles and bodies (user_notifications.title and user_notifications.body), WhatsApp delivery log message text, and stored WhatsApp webhook payload data held in our database are encrypted using keys that are kept separate from the database, so that database access alone is not enough to read those contents in clear form.

12. Children's privacy. The service is not intended for children under 13, and we do not knowingly collect personal data from children under 13.

13. Updates. We may update this page from time to time. Continued use after updates means you accept the latest version.

14. Contact. Kullvi Products & Services Private Limited, www.kullvi.com, +91 74400 88000.

15. In-app assistant (Kullvi AI). The optional Bzz Stays AI experience — including normal chat and guided flows such as the listing and community post helpers — sends what you type and recent conversation from your browser session to an AI model so the assistant can respond and help complete those steps. We may use different AI models and providers for different features, and we may change which model or provider we use at any time without notice. Those are third-party services and your use of the assistant is subject to their provider terms as well as these. Your Kullvi AI chats are saved to your account (or to your browser if you are not signed in), and our team may read them to improve the assistant and support you, so please do not share personal details you would not be comfortable sharing publicly. We keep your most recent conversations only — currently the last 10 — and older ones are deleted automatically; you can also delete any chat yourself from the chat list inside the assistant. Never enter passwords, OTPs, full payment card numbers, legal identity numbers, health data, or other highly sensitive details.

16. Job Management online payments. When a business uses the optional Job Management module and a customer pays an outstanding job balance online through Razorpay, the amount charged may include additional fees on top of the job balance: currently 3% as payment gateway charges and 2% as Kullvi app handling fees (each calculated on the balance due). Cash or other offline settlement between the business and customer is not subject to these online fees unless separately agreed.

17. Profile information. For users who have successfully verified their mobile number via OTP but have not provided or updated their profile name or profile photo, we may, where permitted by applicable laws and the respective service providers, obtain and populate such information using trusted third-party services (such as Truecaller or WhatsApp) or through manual verification processes. This is done to improve profile completeness, enhance the authenticity of user accounts, and help maintain a safe and trustworthy platform for all users.

18. Media Editing and Optimization. By uploading media to our app, you acknowledge and agree that we may use automated tools (including AI) and/or manual editing to optimize your content for display within the app. This may include resizing, cropping, rotating, compressing, or making other formatting adjustments. These changes are made solely to improve the appearance, compatibility, and functionality of your media within the app and do not affect your ownership of the original content.

19. Make Your Stay a Brand (annual subscription). Make Your Stay a Brand is an optional paid annual subscription sold on the Kullvi hub for hotels, homestays, and similar stays (currently offered as Basic and Pro; a free tier is not part of this campaign). Payment is processed through Razorpay as a recurring yearly plan. Basic and Pro differ in CRM capabilities, listing limits, and theme options, as described on the campaign page at the time of purchase. You bear payment gateway charges on guest bookings under these plans. After successful payment we open a group chat with Kullvi support so you can add your stay listing and tell us the domain name you want; we aim to prepare your branded stay site within 24 hours of receiving that domain preference. Subscription renewals are charged annually via Razorpay until you cancel by messaging support in that chat (or another support channel we provide). Domain registration fees charged by third-party registrars, if any, may be arranged separately when you confirm your domain. Feature availability depends on the plan purchased and successful payment status.

20. Buy & Sell listings. Bzz Stays is only a place where members list items and find each other. We are not the seller, the buyer, or an agent for anything listed. Price, payment, delivery, and any warranty are agreed directly between you and the other person; we do not collect payment for items, hold money in escrow, or take part in the transaction in any way. Listings are checked by our team before they go live and expire after a set period unless you renew them, but that check is a basic suitability review only. We do not inspect items, confirm ownership, or guarantee that a listing, a price, a photo, or a seller is genuine, and any verified label or rating shown on a listing is not a guarantee. You are responsible for making sure what you list is legal to sell and that your description, photos, and price are accurate. Do not list stolen, counterfeit, unsafe, or otherwise prohibited goods. Anyone can report a listing, and we may reject or remove a listing and suspend the account behind it. You deal with each other at your own risk: meet in a public place, inspect the item before paying, and never pay in advance or share an OTP. Consistent with clause 10, we are not responsible for disputes, losses, or injury arising from dealings between members.

21. Work (jobs and workers). Bzz Stays lists local job posts and worker profiles so that employers and workers can find each other. We are not an employer, agent, recruiter, or contractor, and we are not a party to any job, engagement, or agreement made through the platform. Wages, hours, duties, and all other terms are agreed directly between the employer and the worker; we do not pay wages, process payments, or hold money, and any pay figure shown on a job or profile is simply what the person who posted it stated. Job posts and worker profiles are reviewed before they appear publicly, and our team may mark a worker or employer as verified, but we do not run background checks, confirm identity or age, and we do not check qualifications, licences, references, or right to work. If you post a job you are responsible for it being genuine and lawful and for complying with applicable law, including labour, minimum wage, and workplace safety rules; if you list yourself as a worker you are responsible for the accuracy of your profile and for holding any licence your work requires. Anyone can report a job post or a worker profile, and we may remove it and suspend the account behind it. You engage with each other at your own risk and should meet safely. Consistent with clause 10, we are not responsible for disputes, unpaid wages, loss, or injury arising from these arrangements.

22. Kullvi Coins and donations. Kullvi Coins are the balance in your Kullvi Wallet. You may add money to that wallet through Razorpay at the rate shown at the time of purchase. Nothing on Bzz Stays costs coins: posting, listing, hiring, booking, and complaining are free, and every action instead offers an optional donation you can always skip. A donation is voluntary and final. It is not a fee for any service, it is not held against the record it was given for, and deleting that record later does not return it. Donations are published on the public donations page with the amount, what they were given for, and the donor's name unless the donor chose to give without a name; an anonymous donation still appears in the totals. You can download a receipt for each of your own donations. That receipt is a record of what you gave and is not a tax receipt, an invoice, or evidence of any charitable or tax-exempt status. Coins credited by us as rewards or grants have no cash value beyond the withdrawal terms shown on the wallet page, and we may correct a balance where coins were credited in error or obtained by abusing a reward.

23. Encrypted Messages chat. In eligible member-to-member Messages conversations, Bzz Stays encrypts message text on your device before it is sent. The encryption key stays on your phone or browser and is not available to Bzz Stays or our team, so we cannot read the content of those messages. Because the key lives only on your device, we cannot recover encrypted chat history if you clear browser data, reinstall the app, or sign in on a new device; there is no backup and no reset. We still process delivery metadata — such as who you message, when messages are sent, and device registration for delivery — because that is required to route messages. Support and other designated chats with Bzz Stays are not end-to-end encrypted, so our team can read those messages to help you. Automated safety classification described elsewhere in these terms does not apply to the body text of end-to-end encrypted Messages. You are responsible for comparing the security code shown in an encrypted chat with your contact if you want to verify that no unexpected device has been added.

24. Premium Messages. Members you have not connected with cannot message you on Bzz Stays until you accept their friend request. A Premium Message is the one exception: someone can spend ₹100 from their Kullvi Wallet to send you a single message before you have accepted them. The fee buys exactly one message and is charged again for each further message until you accept the request, at which point messaging between you is free and unlimited. The fee is charged when the message box is unlocked, not when the message is sent, and it is final and non-refundable — including where you never reply, where you block the sender afterwards, or where the sender changes their mind and sends nothing. Kullvi keeps the fee; the recipient of a Premium Message is not paid any part of it. Premium Messages are screened by our automated safety checks in the same way as any other message, and paying does not exempt a message from those checks or from these terms; a message refused by those checks is not charged for a second time. A Premium Message is labelled as one in the conversation, and both people can see what was paid. IMPORTANT: because the sender has paid for the message to reach you, if you do not open a Premium Message we will send you a WhatsApp alert about it even if you have switched WhatsApp message alerts, or the Premium Message notification, off in your notification settings; this single alert is part of what the sender bought and cannot be switched off. Blocking someone stops them from sending you a Premium Message at all, and no fee can be charged to reach you once they are blocked. We may refuse, limit, or withdraw Premium Messages for any account that uses them to harass, and clause 10 applies to what is said in them.